Higher Education
Academic policy questions.
Answered in seconds.
Built for universities and colleges. Staff query academic regulations, student handbooks, and policy documents — and get cited, accurate answers without escalating to a senior officer.
30 minutes · We query your document type live · No slides
The Problem
The policy question that stops everything.
These are not hypothetical scenarios. Every organisation in this sector has a version of each one.
"Escalation chains for routine questions"
"Is a student with cGPA 1.4 eligible to graduate?" requires checking three documents and asking two senior officers. KnowledgeCore answers it in seconds — with the source cited.
"Multiple versions of the same regulation"
The 2022 handbook, the 2023 amendment, the 2024 revision. Which one applies to a student who enrolled in Semester 2, 2023? The answer matters. Finding it shouldn't take an afternoon.
"Staff turnover and knowledge loss"
When an experienced academic administrator leaves, years of policy interpretation leave with them. New staff ask the same questions repeatedly, and get inconsistent answers.
"Student enquiries at scale"
Hundreds of students asking variations of the same policy questions every semester. Each one takes staff time. KnowledgeCore handles the volume without adding headcount.
98%
On a 43-question academic-policy benchmark
Tested on 43 academic-policy questions before release. Every answer is cited to the source document and section. If the answer is not in your documents, KnowledgeCore says so — it does not guess.
How It Helps
Built for the way
your team actually works.
KnowledgeCore is not a generic AI tool. These are the capabilities that matter specifically for higher education organisations.
01 / 03
Policy queries with source citations
Staff ask questions in plain language. KnowledgeCore returns the answer with the exact regulation, section, and clause cited. Administrators verify in seconds.
02 / 03
Authority-weighted document search
Your official R&R document outranks a faculty circular. KnowledgeCore uses document authority scoring to ensure official sources always take precedence.
03 / 03
Consistent answers across the institution
Every staff member gets the same answer from the same source. No more inconsistency between faculties, between sessions, or between officers.
Common Questions
What your team
will ask us.
Can it run on our own server?↓
Yes. KnowledgeCore runs on your institution's own server or on TechnoNet's servers in Malaysia — your choice. Book a demo and we will show it answering academic-policy questions for staff and administrators.
Can students use it directly?↓
The current configuration is staff-facing. A student-facing advisory feature — which cross-references individual academic records against policy documents — is on the roadmap for the Enterprise tier.
What documents should we start with?↓
Start with your Rules & Regulations handbook, student handbooks, and graduation requirements. These generate the highest query volume and highest consistency value.
Does it handle Bahasa Malaysia academic documents?↓
Yes. KnowledgeCore reads and searches documents in Bahasa Malaysia, English, or both. Its main published benchmark is in English. An initial Bahasa Malaysia evaluation (20 questions, June 2026) passed every question with no hallucinations, but its correctness score (0.585) is well below English (0.960); a full Bahasa Malaysia benchmark is being prepared.
What does it cost?↓
Trial is free — 50 queries, no credit card. After that, institutional plans from RM 299/month. Contact us to discuss volume pricing for multi-department or whole-institution deployments. Full breakdown at
pricing.
How do we control which documents staff can query?↓
You control the corpus entirely — only documents you upload are searchable. Different departments can be given separate tenant configurations, so staff only query the document set relevant to their role.
Built for academic policy.
Ready for yours.
Book a 30-minute demo. We'll show you exactly how KnowledgeCore handles academic policy queries — the same configuration we demonstrate live.From RM 299/month + 8% SST · 50 free queries to start